Setting Up Your Practices

A practice in Prism represents a physical location where you operate. Prism supports multiple practices under a single account, so you can manage all your locations from one place.

Creating a Practice

Navigate to Admin → Settings → Practices tab to manage your practices.

Click New Practice and fill in the following fields:

• Practice Name — the display name for this location
• Practice Address — the full street address
• Phone Number — a valid UK phone number
• Email — contact email (optional)
• PCSE Practice Code — your practice's PCSE identifier

You'll also be prompted to enter your PCSE credentials (email and password) which are used for GOS claim submissions.

Editing a Practice

Click on any existing practice in the list to update its details. All fields can be modified after creation.

Setting Practice Hours

Navigate to Admin → Settings → Practice Hours tab to configure when each practice is open.

Weekly Hours

For each practice, set the recurring weekly schedule:

• Day of the week — Monday through Sunday
• Start time — when the practice opens
• End time — when the practice closes

Days without hours configured are treated as closed.

Closures & Exceptions

Use the exceptions section to set dates when the practice will be closed outside of the regular schedule — for example, bank holidays or staff training days. Add a date range and the practice will be marked as unavailable for that period.

Last updated on 18/02/2026